3Level Pty Ltd ABN: 666 6103 0084 and each of its related entities (“WinTech CES”) recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure. As a result, WinTech CES takes its obligations under the Privacy Act, 1988 (Cth) including related legislation (“Act”) and the Australian Privacy Principles (“APPs”) seriously.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

WinTech CES respects the right to privacy of its customers, supplies, contactors, agents and others with whom it deals (“You/Your”) and understands the need to protect your personal information.

WinTech CES is bound by the APPs and other laws and codes relating to personal information.

This Policy does not apply to information held by WinTech CES about its employees.

OUR PRIVACY POLICY

This Policy sets out how WinTech CES manages Your personal information. It also describes, in general terms, the type of personal information WinTech CES holds, for what purpose and how that information is collected, used, stored and disclosed. This Policy applies to all Your dealings with WinTech CES whether through our store or websites.

COLLECTING YOUR PERSONAL INFORMATION

WinTech CES collects, hold, uses and discloses personal information for a number of purposes connected with our business operations. We collect Your information directly or indirectly from You and, in some cases, from other people or organizations. As a retailer of consumer goods and services, personal information collected and maintains by WinTech CES generally comprises:

  • Personal details required to identify You such as name, address, Your drivers’ licence, date of birth and place of birth information;
  • Contact details including phone number, fax number and email address;
  • Credit card, financial institution and cheque information;
  • Credit history including reports from credit reporting agencies;
  • Business details such as company name, size and business type; and
  • Unique identifiers such as user name, account number and password.
  • Your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;
  • Your username for social networking sites that you use, to refer to, or in conjunction with, our goods and services;
  • Personal preferences or views regarding products and services;
  • Video and audio surveillance and recording of you when you visit one of our stores or pick up goods; and
  • Photographic images take of products (which may also include an image of you) when they are delivered to or installed in your home by WinTech CES, 3Level Pty Ltd or one of its contractors.

This personal information is collected for the purpose of WinTech CES’s dealings with its customers, marketing WinTech CES’s goods and services and carrying out certain checks (for example, for our fraud or theft prevention processes, obtain credit from us or collecting goods from us).

WinTech CES does not collect information about a customer’s racial or ethnic background, political views or persuasions, membership of any political, professional or trade associations, trade union membership, religious belief or affiliation, philosophical belief, sexual preference or practice, criminal record or health information.

USE AND DISCLOSURE OF YOU PERSONAL INFORMATION

Your personal information, as disclosed at the time of collection, is used by WinTech CES for the primary purpose of supplying You with Our goods and services. It is also used for ancillary purposes such as locating and identifying You as servicing Our relationship with You.

WinTech CES may also use personal information collected for the purpose of marketing goods and services, understating Your requirements, Training of Our staff and managing complaints or disputes. If You do not wish to receive direct marketing material, You may elect to “opt-out” by clicking on the “unsubscribe” link appearing on the marketing material, texting the stated response word (for example, “STOP” or “UNSUB” or “REMOVE” to the number in the SMS you receive or by notifying WinTech CES’s privacy officer by email at enquires@wintechces.com.au or telephone on 1300 851 988 that you do not wish to receive marketing material.

Subject to the terms of this Policy, WinTech CES undertakes to You that it will not use or disclose Your personal information unless such use or disclosure if authorised by You or in accordance with this Policy, some examples of where such use or disclosure of Your personal information would be authorised are:

  • As required or authorised as law;
  • As necessary to prevent a thread to life, health or safety;
  • As necessary to investigate suspected unlawful activity, to prevent or detect criminal activity or improper conduct;
  • As reasonably necessary for the preparation or conduct of court proceedings; or where You have consented, either expressly or implicitly, to the disclosure of information about You.

Legislation under which WinTech CES may be authorised or required to collect Your personal information includes the Anti-Money Laundering and Counter Terrorism Financing Act 2006, Personal Property Securities Act 2009, Corporations Act 2001, Australia Securities and Investments Commission Act 2001, Income Tax Assessment Act 1997, Income Tax Assessment Act 1936, Tax Administration Act 1953, A New Tax System (Goods and Services Tax) Act 1999, Autonomous Sanctions Act 2011 and associated regulations and rules.

Your personal information may also be disclosed to or collected from;

  • Customer, product, business and research organisations;
  • Data partners, analytic consultants and data warehouses;
  • Social media networks where people create, share or exchange information;
  • Publicly available sources;
  • Clubs, associations, member loyalty or reward programmes;
  • Third parties WinTech CES has engaged to provide financial, accounting, administrative, advertising, marketing, internet communication, analytical and technology services (“Agents”)

Whilst personal information may be provided to Agents to enable them to perform their tasks, such information remains the property of WinTech CES. By accepting the terms of this Policy, You consent to the disclosure of Your personal information by WinTech CES in accordance with this Policy.

WEBSITE INTERNET TRACKING TECHNOLOGY & SECURITY

WinTech CES uses cookies and other tracking technologies on its websites. WinTech CES may also partner with third party advertising networks to either display advertising on WinTech CES’s website or manage WinTech CES’s advertising on other sites. WinTech CES and its partners may use cookies, tracking technologies, widgets and electronic images know web beacons (sometimes called single-pixel gifs) to collect information that does not contain personal information about You such as Your browsing activities on WinTech CES’s website and other websites in order to provide targeted marketing based on Your interests. If You do not wish to have information collected through the use of cookies, we recommend that You disable cookies in your browser. There are also web services available if You wish to control what information is collected about You, such as Google’s Ads Preferences Manager.

WinTech CES’s website may include links to other websites whose privacy practices differ from those of WinTech CES. If You submit personal information to any of those sites, Your personal information is governed by their privacy terms (if any). WinTech CES encourages You to carefully read the privacy terms of each website You visit.

WinTech CES’s website may include widgets which are interactive mini-programs that rune on the site to provide specific services from another organisation (for example, to display news, opinions, music etc.) Personal information, such as Your email address may be collected through a widget. Information collected by the widget is governed by the privacy terms of the organisation that created the widget.

WinTech CES’s website ma offer publicly accessible blogs or community forums, You should be aware that any information You provide in these forums may be read, collected and used by others who access them. WinTech CES will not be responsible for such use of Your information.

SECURITY OF PERSONAL INFORMATION

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When Your personal information is no longer needed for the purpose for which it was obtained, WinTech CES will take reasonable steps to destroy or permanently de-identify Your personal information. However, most of the personal information is or will be stored in client files which will be kept by WinTech CES for a minimum of 7 years

OPT-OUT IN RESPECT OF MARKETING MATERIALS

WinTech CES acknowledges and respects its customers’ choice to “opt-out” of direct marketing communication activities undertaken by WinTech CES. If You do not wish to receive direct marketing from WinTech CES, please contact WinTech CES by email at privacy@wintechces.com.au or by telephone on 1300 851 988 and indicate the particular marketing or promotional material You do not wish to receive.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the personal information WinTech CES hold about You and to update and/or correct it, subject to certain exceptions. If You wish to access Your personal information, please contact WinTech CES.

WinTech CES will not charge any fee for Your access request, but may charge an administrative fee for providing a copy of Your personal information.

In order to protect Your personal information, WinTech CES may require identification from You before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is important to WinTech CES that Your personal information is up to date. WinTech CES will take reasonable steps to make sure that Your personal information is accurate, complete and up-to-date. If You find that the information WinTech CES has is not up to date or is inaccurate, please advise WinTech CES as soon as practicable so WinTech CES can update records and ensure the ability to continue to provide quality services to You.

OBTAINING MORE INFORMATION ABOUT YOUR PRIVACY RIGHTS

More information about Your privacy rights, the Act or the Australian Privacy Policy Principles is available from the Federal Privacy Commissioner’s website at www.privacy.gov.au.

RESOLVING YOUR PRIVACY CONCERNS

If You have any questions about WinTech CES’s privacy practices or wish to make a complaint about how Your personal information is managed, please contact WinTech CES by email at privacy@wintechces.com.au or by telephone on 1300 851 988. Any privacy complaint will be handled by WinTech CES in accordance with this Policy. WinTech CES will respond to complaints as soon as practicable.

CHANGES TO THIS POLICY

WinTech CES reserves the right to make changes to this Policy from time to time. Any changes to the Policy will be published on WinTech CES’s website. WinTech CES encourages You to periodically review this Policy for the latest information on WinTech CES’s privacy practices.

CONTACTING WINTECH CES

To review and update Your personal information or to obtain a copy of this Policy, please contact WinTech CES’s Privacy Officer by email at privacy@wintechces.com.au or by telephone on 1300 851 988. This Policy may also be found on WinTech CES’s website at www.wintechces.com.au.