Privacy Policy – WinTech CES
At WinTech CES, your privacy is not just a priority — it is a fundamental right that we are committed to protecting. We understand that when you interact with our website or services, you entrust us with your personal information. This Privacy Policy details in a clear and transparent way how we collect, store, protect, and use your personal data. Our goal is to ensure that you feel confident and safe when using our products and website.
Who We Are and Our Commitment to Privacy
3Level Pty Ltd ABN: 666 6103 0084, operating under the brand WinTech CES, along with its related entities, takes your privacy seriously. We fully comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set the legal framework for the handling of personal information in Australia.
To gain a deeper understanding of the APPs, you can visit the official website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/. This policy explains how we align our processes with these principles to safeguard your data.
WinTech CES respects the privacy of all individuals we interact with — customers, suppliers, contractors, agents, and website visitors. We acknowledge the importance of confidentiality and protection of your personal information and aim to handle it with the highest standards of security and integrity.
Please note that this Privacy Policy does not apply to information we hold about our employees, as different policies govern employee data.
Our Privacy Policy: How We Manage Your Personal Information
This Privacy Policy outlines how WinTech CES collects, stores, uses, and discloses your personal information. It applies across all your interactions with us, whether through our online stores, physical locations, or customer service channels. We want to make sure you understand exactly what information we collect and why, so you can make informed decisions when engaging with us.
Types of Personal Information We Collect
We collect a broad range of personal information to serve you better and ensure compliance with legal requirements. The information collected is directly related to our business needs and the services we provide. Examples of the types of personal information we collect include:
- Identification details: such as your full name, home or business address, driver’s licence details, date and place of birth.
- Contact details: including telephone numbers, fax numbers, and email addresses, which we use to communicate with you effectively.
- Financial information: such as credit card details, bank account numbers, and cheque information, necessary for processing payments securely.
- Credit history: information obtained from credit reporting agencies to assess creditworthiness where applicable.
- Business-related information: including company name, business size, and business type, particularly when we interact with business customers or partners.
- Unique identifiers: usernames, account numbers, passwords, and other login credentials to maintain secure access to our services.
- Technical data: such as your IP address, server information, domain name, and your browsing activity on our website, which helps us improve user experience and security.
- Social media information: usernames or profiles related to social networking sites you use in connection with our goods or services.
- Your personal preferences: feedback or opinions about our products and services, helping us tailor our offerings to your needs.
- Surveillance data: video and audio recordings when you visit our physical stores or during delivery and installation services.
- Photographic images: photos of products delivered or installed at your property, which may incidentally include images of you.
This information enables us to deliver products and services effectively, conduct marketing and customer relationship activities, prevent fraud, and meet regulatory requirements.
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal history, or health information, except where explicitly required and with your consent.
How We Use and Disclose Your Personal Information
WinTech CES uses your personal data primarily to supply you with products and services that you request. Additionally, your information helps us to:
- Verify your identity and maintain accurate customer records;
- Improve and personalise your experience with WinTech CES;
- Communicate important information regarding your orders or account;
- Manage customer service, complaints, and disputes efficiently;
- Train our staff to deliver better services;
- Conduct targeted marketing campaigns that match your interests and preferences;
- Comply with legal obligations and regulatory requirements.
If you do not want to receive direct marketing materials from us, you can opt out at any time by clicking the “unsubscribe” link in emails, replying “STOP” to SMS messages, or contacting our Privacy Officer directly at privacy@wintechces.com.au or by phone at 1300 851 988.
We only disclose your personal information where authorised by you, required by law, or necessary for business purposes such as fraud prevention, legal proceedings, or safety concerns.
Examples of authorised disclosures include:
- When legally required to do so by government agencies;
- To prevent threats to life, health, or safety;
- To investigate suspected unlawful activities or improper conduct;
- In connection with court proceedings or legal claims;
- With your explicit or implied consent.
We may share your information with trusted third parties including:
- Customer and business partners;
- Data analytics and marketing service providers;
- Social media platforms;
- Publicly available information sources;
- Reward and loyalty program administrators;
- Third party contractors providing financial, marketing, IT, or administrative services (“Agents”).
All third parties we engage are bound by confidentiality obligations and are only permitted to use your information for the purposes we specify.
Website Tracking Technologies and Online Security
Our website uses cookies and similar tracking technologies to enhance your browsing experience, provide personalised content, and support our marketing efforts. Cookies help us recognise returning visitors and understand how our site is used. We may also partner with third-party advertising networks that use tracking pixels and other technologies to deliver targeted advertisements based on your interests.
If you prefer not to have cookies placed on your device, you can adjust your browser settings to block or disable cookies. Keep in mind that this may affect some functionalities on our site. For managing your ad preferences, services such as Google Ads Preferences Manager are available.
Our website may contain links to external sites with different privacy practices. We encourage you to review their privacy policies before submitting any personal information.
Interactive widgets on our website, such as embedded videos or social media feeds, may collect information according to their own policies. We do not control these third-party practices.
Publicly accessible blogs or forums on our site should be used with caution, as information shared there may be visible to others. WinTech CES is not responsible for how such information is used by third parties.
Security of Your Personal Information
We take the security of your personal data seriously. Our systems and processes are designed to protect your information from misuse, loss, unauthorised access, modification, or disclosure. We implement physical, technical, and administrative safeguards including encryption, access controls, and regular security audits.
When we no longer need your personal information for the purposes for which it was collected, we take reasonable steps to securely destroy or anonymise it. However, due to legal and regulatory obligations, most client files are retained for a minimum of seven years.
Your Rights to Access and Correct Your Information
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact our Privacy Officer via email at privacy@wintechces.com.au or by phone at 1300 851 988.
We do not charge for access requests; however, we may charge a reasonable fee for providing copies of your information.
For your protection, we may ask you to verify your identity before releasing personal data.